Individual F.A.Q.
What are your hours?
How much does it cost to get into the Museum?
What is your direct contact information?
Is the Museum accessible for special needs guests?
Do you offer group rates?
Is photography allowed in the Museum?
What is the clearance in your garage?
Is it necessary to purchase Sci-Pass tickets in advance?
Can I purchase Gift Certificates?
Do you have a lost and found?
Do you have an ATM?
How do I apply to work at The Franklin Institute?
Can I leave the museum and come back later on the same day?
Do you have discounted or free days?
What are some nearby accommodations/restaurants?
Do you have tours or audio guides for the museum?
Do you have a coat check?
Is there a diaper changing station?
Q. What are your hours?
A.The Science Museum is open from Saturday to Sunday 9:30am-5pm.
Q. How much does it cost to get into the Museum?
A.Please see our pricing page located here.
Q. What is your direct contact information?
A.The Franklin Institute is located at 222 North 20th Street, Philadelphia, PA 19103. Our direct line is 215.448.1200
Q. Is the Museum accessible for guests with special needs?
A.Strollers are allowed and can be checked in our coatroom for $1 per item. The Museum is completely accessible for wheelchairs and scooters. For more information, please visit our Special Needs page here.
Q. Do you offer group rates?
A.Yes! For the general museum as well as special exhibits, please see detailed information here.
Q. Is photography allowed in the Museum?
A. Photography of any kind is not permitted in our theaters or the upcoming "Real Pirates" exhibit. We do however allow photos to be taken in the other permanent exhibits throughout the museum as well as "Star Wars."
Q. What is the clearance in your garage?
A. Our Parking garage fits vehicles that are less than 6' 5".
Q. Is it necessary to purchase Sci-Pass tickets in advance?
A. There is no need to purchase individual tickets to the general museum in advance. If you are planning on bringing a group of 15 or more, discounts are offered. Please call our Reservations Department at 1.800.285.0684 for more information, or visit our Groups page.
Q. Can I purchase Gift Certificates?
A. Yes! Gift certificates are available for purchase in any denomination. You may call 215.448.1254 or come into the museum and purchase them at the Box Office. Please note that the gift certificates are only valid for ticket purchases, not in the Sci-Store or Ben’s Bistro and Café.
Q. Do you have a lost and found?
A. Please fill out this form and our Guest Services Department will contact you if the item is found. If you would like to follow-up on the submitted form, please call Guest Services at 215.448.1285.
Q. Do you have an ATM?
A. Yes. It is located in the Main Atrium behind the Membership desk.
Q. How do I apply to work at The Franklin Institute?
A. Please visit this Join Our Team link: http://www2.fi.edu/shared/careers.php for postings and contact information.
Q. Can I leave the museum and come back later on the same day?
A. You will be given a wristband after you purchase your tickets that will permit you to leave and re-enter the Museum on the same day.
Q. Do you have discounted or free days?
A. Please view our Events page, listing Community Nights and other fun and free events.
Q. What are some nearby accommodations/restaurants?
A. Please view www.gophila.com for nearby accommodations, restaurants, and tourism opportunities.
Q. Do you have tours or audio guides for the museum?
A. We currently are not offering tours or audio guides for the general museum’s permanent exhibits.
Q. Do you have a coat check?
A. We have a coat check that is $1 per item and is conveniently located on the first floor.
Q. Is there a diaper changing station?
A. Most of our restrooms are equipped with changing stations. Please ask a TFI staff member upon arrival if the accommodations are needed.