Join Our Team

Advance your career by working at The Franklin Institute!

In addition to plenty of volunteer and internship opportunities, we have part-time and full-time jobs available which are listed below.

Cover letters and resumes for part- and full-time jobs can be submitted to our Human Resources Department in a variety of ways:

  • Send via Postal Mail:
    • The Franklin Institute
      Attn: Human Resources Department
      222 North 20th Street
      Philadelphia, PA 19103
  • Fax to 1.215.448.1121.
  • Email employment@fi.edu, supplying in the subject line the position for which you are applying.
  • Deliver on-site to The Franklin Institute at the 20th Street Business entrance security desk or in the Bartol Atrium Information Desk.

If you are interested in a position but don't have a resume, you may fill out an Employment Inquiry Form.

You will be asked which job you are interested in. Please select a job from those listed below or your form will be discarded.

Provide your email address and the Employment Inquiry Form will be emailed to you immediately. Simply reply to the email and answer the questions. Your address will never be shared with anyone outside The Franklin Institute; we value your privacy.



Available Positions as of May 23, 2012



 


CALL CENTER SALES REPRESENTATIVE (TEMPORARY)
Unscheduled part-time, maximum 20 hours per week. Weekends and Holidays required. Some evening hours. This position is temporary for Dead Sea Scrolls and will end around October 14, 2012.

Minimum Qualifications: Ability to work evening, weekend and holiday hours; High School Diploma required. 2 + years customer service experience. Computer proficiency and willingness to learn new systems. Outstanding verbal and listening Skills. Ability to effectively and efficiently multi-task, set and shift priorities and adapt to changes in situations.

Primary Duties and Responsibilities: The Call Center Sales Representative is responsible for processing all calls to and from The Franklin Institute with a primary focus on individuals, general information, and calls pertaining to the museum's traveling exhibits; Answer and process individual and general information calls, including emails and faxes, primarily for Dead Sea Scrolls, in a clear and concise manner; Ensure all reservations are received, processed, and paid according to appropriate departmental policies; Have proficient knowledge about all museum programs including hours, layout, content, etc. Be responsible for seeking out a manager for additional information as needed; Become skilled in suggestive selling of theater programs, memberships, and other up-sell experiences; Become proficient in VISTA Ticketing System; Process and mail tickets orders for individuals and groups; Solve problems systematically, using sound business judgment, and following through on commitments; Maintain outstanding attendance record, with punctual adherence to scheduled work start times; Consistently meet established departmental productivity, schedule adherence, and quality standards; Provide premier level of customer service to all guests.


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THEATER CONSOLE OPERATOR
Unscheduled part-time, working weekends, evenings, holidays, and as scheduled for special events and rentals.

Minimum Qualifications: Attention to detail required. Most of this work is behind the scenes, but customer service skills are a must. Any previous audio/visual experience is preferred, but not required. Ability to work under stressful conditions and handle emergency situations; good eyesight and hearing for working with equipment in low light situations with varying audio levels.

Primary Duties and Responsibilities: The operation of all daily programming in the Tuttleman IMAX, Fels Planetarium, Franklin 3D Theater and Musser Live Demonstration Theater requiring precise repetition in sequence. Primary duties include working with specialized technology and other members of the team to ensure all films/shows play properly. Technical troubleshooting as well as sanitizing 3D glasses will be done on a daily basis. Evening special events require staying calm under pressure.


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DEAD SEA SCROLLS PRESENTER
Temporary, Weekdays/Weekends and Holidays

Minimum Qualifications: Some college preferred. A minimum of two years experience in customer service. Must possess strong interpersonal skills with experience in public speaking or theater. Previous knowledge of archeology, Israel or biblical history a plus.

Primary Duties and Responsibilities: Portray an energetic and professional archaeology expert taking visitors on a tour of Israel in a multimedia experience. Must be able to memorize presentation and work well in direct contact with the general public. The multimedia experience requires an approximate 5 minute presentation to be executed multiple times per hour.

Must be responsible, organized, and a flexible self starter who is able to work as a part of a team and independently. Will assist with way-finding, queue management and ticket scanning. Assist with special events for evening rentals. Must have the ability to work weekends, evening hours and/or holidays as needed.


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ADMISSIONS SALES AND SERVICE REPRESENTATIVE I (TEMPORARY)
Unscheduled Part-Time. 5-19 hours per week. Schedule will varies, but mostly weekends, some evening, holidays a must. TEMPORARY THROUGH OCTOBER 2012 FOR DEAD SEA SCROLLS EXHIBIT.

Minimum Qualifications: High school education; Computer proficiency and willingness to learn new systems. History of customer service experience in an attraction venue preferred. Excellent cash handling skills/experience a must.

Primary Duties and Responsibilities: Provide excellent customer service, process guests through ticketing, membership, will-call, and coat check. Clean workstations and ticketing booth. Stock the ticketing desk. Become knowledgeable about theater shows, special events, and exhibits.

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DIRECTOR OF PUBLIC RELATIONS & COMMUNICATIONS
Full-time, 37.5 hours per week, some evenings & weekends

Minimum Qualifications: Bachelors Degree in communications, journalism, public relations or related field. Minimum Five Years Public Relations experience in a supervisory capacity; prefer 7-10 years. Museum experience preferred. Excellent Writing and Communications Skills. Ability to develop and maintain strong professional relationships particularly with media representatives. Pre-existing relationships with Philadelphia media highly desirable. Ability to work with and interact with the C-Suite, CEO and Board of Trustees at a strategic level. Willingness to work non-traditional hours (weekends and evenings). Social media experience a must.

Primary Duties and Responsibilities: The Director is responsible for creating and maintaining positive, frequent visibility of The Franklin Institute within both traditional and social media. Responsibilities encompass management of the communications team and overseeing all internal/external communication of the Institute including the prestigious Franklin Awards program, Philadelphia Science Festival, and media events tied to new exhibits launches. Strong writing skills and strategic thinking required. The Director must be a forward thinker that can identify trends, opportunities and changes in the industry in advance to help continue to position The Franklin Institute as a leader and innovator in the community. Will manage proactive national and regional media relations program for entire Franklin Institute, including internationally renowned awards programs, exhibits, staff, programs, and IMAX films; successfully stage and implement press conferences and media events; respond to all media inquiries; establish and maintain relationships with members of print, broadcast, and electronic media; create one-year and five-year strategic media relations plans to position The Franklin Institute as a premier destination; serve as media spokesperson. Will collaborate with the City of Philadelphia, Greater Philadelphia Tourism and Marketing Corporation, and Philadelphia Convention and Visitors Bureau to integrate public relations efforts. Will establish excellent contacts with a broad-range of organizations and institutions by attending events throughout the region and by inviting community, business, civic, and tourism leaders to Institute events. Will handle all on-site television shoots through proactively seeking opportunities and through responding to queries. Will develop and create attendance-driving and audience-building weekend and evening events in partnership with director of marketing and director of programming; establish effective events through partnerships and collaborations with third-party institutions; work with facilities, catering, and visitor services. Occasional speechwriting. Will supervise one full-time communications manager, as well as consultants, interns, and volunteers; supervise daily operations of public relations office; hire employees and conduct performance appraisals.


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PHILADELPHIA SCIENCE FESTIVAL DEVELOPMENT MANAGER (PART-TIME)

The Franklin Institute, one of the nation's leading science museums, seeks a highly skilled Development Manager responsible for coordinating all aspects of Philadelphia Science Festival fundraising, including program development and creation of materials, prospect identification, solicitation, fulfillment, and stewardship. This part-time position will report to the Vice President of Development and work closely with the Development and Science Festival staff. Additionally, the selected candidate will work with other Philadelphia Science Festival partners to engage their participation in the fundraising process. Qualifications include a Bachelor's degree from an accredited college/university and at least 5 years related experience, including strong practice in written and face-to-face solicitation, prospect identification, and management of the fundraising process. Familiarity with the region's corporate and scientific communities is helpful. Follow directions at the top of this page to submit your resume for consideration.


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DIRECTOR OF EXHIBITION AND CURATORIAL

The Franklin Institute, founded in 1824 and housed in its current building since 1934, has a rich and storied history. Today, the Institute is a premier science education institution and destination attraction, a spark to ignite curiosity in science and technology and a guide to science-related issues affecting the quality of our lives as we move forward into the new millennium. In the spirit of inquiry and discovery embodied by Benjamin Franklin, the mission of The Franklin Institute is to inspire an understanding of and passion for science and technology learning.

Reporting to the Vice President, Exhibit & Program Development, the Director of Exhibition & Curatorial is responsible for all aspects of an innovative exhibition and curatorial team that develops exhibition solutions, design support and curatorial care for museum needs. These needs include all in-house graphic design, exhibit development, design and implementation, as well as collections care and interpretation. The Director of Exhibition & Curatorial is to oversee and manage a staff that includes exhibit designers, graphic designers, exhibit developers, curatorial staff and technical designers as well as a large number of outside vendors, consultants and sub-contracts. A key function of this position is to direct large exhibit projects from development through to fabrication.

We seek an accomplished individual with a track record of demonstrated execution of creativity, interpretation and associated project development processes. The successful candidate will bring a passion for science, technology and innovation, as well as an appreciation for and/or experience with the work of a museum coupled with a business-like and strategic approach. This position requires an undergraduate degree in design or a related field and a minimum of 8 years experience in professional exhibit design management responsibility, preferably in such venues as science centers, themed entertainment venues, children's museums, zoological parks, or other visitor-driven, public cultural institutions. Proven skill in managing creative teams and large projects including interface with construction and operations is highly desirable.

To apply, please submit a current resume and letter of introduction to Kittleman & Associates, LLC at resumes@kittleman.net. For more information, please visit Kittleman's website at www.kittleman.net.

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