Advance your career by working at The Franklin Institute!
Cover letters and resumes for part- and full-time jobs can be submitted to our Human Resources Department in a variety of ways:
If you are interested in a position but don't have a resume, you may fill out an Employment Inquiry Form.
You will be asked which job you are interested in. Please select a job from those listed below or your form will be discarded.
Provide your email address and the Employment Inquiry Form will be emailed to you immediately. Simply reply to the email and answer the questions. Your address will never be shared with anyone outside The Franklin Institute; we value your privacy.
ADMISSION SERVICES MANAGER
Full-Time, 37.5 hours per week. Some evening and weekend hours required.
- College degree preferred. A minimum of three years call center management experience or a proven customer service manager, ideally in an attractions setting.
- Excellent interpersonal, managerial, communication and organizational skills required.
- Must be willing to work irregular hours; occasionally working weekends and holidays, as well as some evenings.
- Excellent coaching and training ability and a proven commitment to managing and providing excellent customer service.
Primary Duties and Responsibilities: The Admission Services Manager is responsible for the daily operations of the Franklin Institute's in-house Call Center which receives nearly 100,000 calls and processes over 250,000 tickets annually.
This position is responsible for guaranteeing both inbound and outgoing calls to The Franklin Institute are handled in a professional and efficient manner through hiring, training, managing, supervising and coordinating the activities of all staff members. The Manager will work very closely with staff to resolve customer complaints and billing issues, as well as handling all mailings, including confirmations and ticket orders, ensuring they are filled in a timely fashion. This Manager will complete Box Office Deposits as well as submit closing reports. They will work with the Finance Department to make sure all invoices are received and paid.
CALL CENTER SALES REPRESENTATIVE
Unscheduled part-time, 15-20 hours per week, Monday-Sunday between 8:30AM-6:00PM.
Minimum Qualifications: Ability to work evening, weekend and holiday hours; High School Diploma required. 2 + years customer service experience. Computer proficiency and willingness to learn new systems. Outstanding verbal and listening Skills. Ability to effectively and efficiently multi-task, set and shift priorities and adapt to changes in situations.
Primary Duties and Responsibilities: The Call Center Sales Representative is responsible for processing all calls to and from The Franklin Institute with a primary focus on individuals and general information calls; Answer and process individual and general information calls, including emails and faxes, in a clear and concise manner; Ensure all reservations are received, processed and paid according to appropriate departmental policies; Have proficient knowledge about all museum programs. Be responsible for seeking out a manager for additional information as needed; Become skilled in suggestive selling of theater programs, memberships and other up-sell experiences; Become proficient in VISTA Ticketing System; Process and mail tickets orders for individuals and groups; Solve problems systematically, using sound business judgment, and following through on commitments; Outstanding attendance record is critical, punctual adherence to scheduled work start times; Consistently meet established departmental productivity, schedule adherence, and quality standards; Provide premier level of customer service to all guests.
GREETER I (TEMPORARY)
Unscheduled part time, 19 hours per week, including weekends and holidays. Temporary through April 2014 for One Day in Pompeii.
Excellent interpersonal skills; outgoing and friendly demeanor; one to two years of customer service experience.
Primary Duties and Responsibilities: Provide information concerning directions, show times, and activities in or around the museum; greet school buses and group orientations; check visitors for proper admission; challenge inappropriate behavior; assist with lost children.
SALES AND SERVICE REPRESENTATIVE I (TEMPORARY)
Unscheduled Part-Time - 5-19 hours per week. Schedule will vary, but mostly weekends, some evening, holidays a must. Temporary through April 2014 for One Day in Pompeii.
Minimum Qualifications: High school education; Computer proficiency and willingness to learn new systems. History of customer service experience in an attraction venue preferred. Excellent cash handling skills/experience a must.
Primary Duties and Responsibilities: Provide excellent customer service, process guests through ticketing, membership, will-call, and coat check. Clean workstations and ticketing booth. Stock the ticketing desk. Become knowledgeable about theater shows, special events, and exhibits.