Join Our Team

Advance your career by working at The Franklin Institute!

In addition to plenty of volunteer and internship opportunities, we have part-time and full-time jobs available which are listed below.

Cover letters and resumes for part- and full-time jobs can be submitted to our Human Resources Department in a variety of ways:

  • Send via Postal Mail:
    • The Franklin Institute
      Attn: Human Resources Department
      222 North 20th Street
      Philadelphia, PA 19103
  • Fax to 1.215.448.1121.
  • Email employment@fi.edu, supplying in the subject line the position for which you are applying.
  • Deliver on-site to The Franklin Institute at the 20th Street Business entrance security desk or in the Bartol Atrium Information Desk.

If you are interested in a position but don't have a resume, you may fill out an Employment Inquiry Form.

You will be asked which job you are interested in. Please select a job from those listed below or your form will be discarded.

Provide your email address and the Employment Inquiry Form will be emailed to you immediately. Simply reply to the email and answer the questions. Your address will never be shared with anyone outside The Franklin Institute; we value your privacy.




Available Positions as of April 24, 2014



 



DESKTOP SUPPORT SPECIALIST
Full-time, Monday-Friday, 8:45 am-5:15 pm, rotating weekend coverage required.

Minimum Qualifications: Associate's degree required, Bachelor's degree preferred. 2-4 years in related role required. Strong customer service and analytical thinking/problem-solving skills are required. Demonstrated proficiency with Microsoft desktop operating systems, Microsoft Office Suite and IT Helpdesk operations are required. Experience with MacOS desirable.

Primary Duties and Responsibilities: Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and direct requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution, acts as advocate for the end-user within the IT department.

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OPERATIONS FLOOR TECHNICIAN I
Full-Time: Thursday-Monday, 1:30PM-10:00PM

Minimum Qualifications: High school diploma; two year degree or technical school certification preferred. 3-5 years experience repairing and troubleshooting in electronic, mechanical and computer fields. Proficient with computer and software. Must understand how to use basic tools and shop equipment.

Primary Duties and Responsibilities: Maintain museum exhibits; troubleshoot and repair museum exhibits and maintain all electronic devices. Good understanding of computer and A/V equipment required. Travel is required for some exhibit installations. Lifting is required under 100 lbs. Electronic certifications and training required.

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OUTBOUND SALES REPRESENTATIVE
Unscheduled Part-Time, including evening, weekend, and holiday shifts.

Minimum Qualifications: High School Diploma required; 2+ years customer service and sales experience; Computer proficiency and willingness to learn new systems; Outstanding verbal and listening Skills; Ability to effectively and efficiently multi-task, set and shift priorities and adapt to changes in situations.

Primary Duties and Responsibilities: Execute scripted outbound calls using a defined list of sale candidates in a clear, concise and efficient manner; Become proficient in VISTA Database and Ticketing System, along with other CRM tools as identified; Have proficient knowledge about all Membership options and programmatical offerings for both Groups and Individuals; Be responsible for seeking out a manager for additional information and call support as needed; Document updates in information and feedback delivered during contact calls; Ensure all pledges are received, processed and paid according to appropriate departmental policies; Become skilled in suggestive selling of theater programs, Memberships and other up-sell experiences; Process and mail confirmations and unfulfilled pledge invoices; Solve problems systematically, using sound business judgment, and following through on commitments; Outstanding attendance record is critical, punctual adherence to scheduled work start times; Consistently meet established departmental productivity, schedule adherence, and quality standards; Provide premier level of customer service to all guests.

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MUSEUM EDUCATOR
Unscheduled Part-Time

Minimum Qualifications:
- Interest and ability to present science programs to students and families
- Good public speaking skills.
- Responsible, with a positive demeanor and ability to communicate well with co-works and visitors.
- Enthusiasm for science and technology.
- Must be able to work well with children, teens and adults.
- Able to stand for long periods of time; extensive walking and climbing stairs may be necessary.
- Occasional heavy lifting.

Primary Duties and Responsibilities: Museum Educators will support the coordination, set up and facilitation of 45 minute hands-on workshops for school groups of up to 60 students ranging from Pre-K - 12th grade. Pre-workshop, equipment and supplies will need to be set up and prepared. During the workshop, science equipment and tools will be used and the Museum Educator will engage the students in guided inquiry. Post-workshop, clean-up and inventory time will be assigned. This position may also include presenting special floor programs as assigned as well as the staffing of camp days throughout the year. Camp duties are similar to workshop duties, and require consistent supervision and guidance through workshops, activities and lunch as well as pre- and post-camp childcare.

The nature of this position requires that the Museum Educator also assist visitors in way-finding throughout the museum, answer questions, challenge inappropriate behavior and keep the museum clean.

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MUSEUM EDUCATOR - 101 INVENTIONS THAT CHANGED THE WORLD
Unscheduled Part-Time. 3-5 days per week; weekends necessary. Temporary for 101 Inventions that Changed the World.

Minimum Qualifications: Background in education and/or science . BA/BS preferred. Must have interest and ability to present science programs to family audiences, along with good public speaking skills. Must be responsible, with a positive demeanor and ability to communicate well with co-workers and visitors. Must have enthusiasm for science and technology, and be able to work well in a fast-paced, team atmosphere. Must be able to stand for long periods of time; extensive walking and climbing stairs and occasional heavy lifting may be necessary.

Primary Duties and Responsibilities: Responsible for facilitating educational science experiences throughout The Franklin Institute. Specific focus in this temporary position will be given to hands-on, interactive experiences for guests in the 101 Inventions that Changed the World exhibition, running from June through October 2014. The nature of this position requires that the Museum Educator also assist visitors in visitor way-finding throughout the museum, answering questions, challenging inappropriate behavior, and keeping the museum clean.

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DEVELOPMENT ASSISTANT
Full-time, 37.5 hours per week. Available to work weekends and evenings as necessary.

Minimum Qualifications: College degree required with demonstrated exposure to and experience in a sophisticated non-profit environment. Additional experience in customer service setting is preferred. Excellent writing skills are a must, as are strong verbal communication skills and the ability to communicate clearly with staff, donors, and museum leaders. Excellent computer skills are also crucial. Must be competent in Microsoft Office software, and be familiar with complex relational databases. Must be extremely detail-oriented and able to multi-task and prioritize requests from multiple people in a timely manner. Must be proactive, with willingness to ask questions and find answers when they are not obvious, and a team player who wants to enjoy work and colleagues. Must be a self-starter with a strong commitment to a positive customer service attitude toward both internal and external constituencies, who is able to work some evening and weekend hours as required.

Primary Duties and Responsibilities: Provide excellent administrative support to the Vice President of Development and Director of Development Events and Operations and at times the other department directors; includes fielding phone calls, managing calendars and assisting with trafficking various projects. Provide high quality support on major gift efforts with the Vice President of Development: Draft personalized correspondence; Create meeting and presentation materials; Work with internal and external contacts to gather information for meetings as necessary; Contribute to developing thoughtful and strategic presentation plan; Use Microsoft and other products to draft materials; Work with internal design team to facilitate creation of presentation materials when necessary; Create meeting prep and call memos; Summarize donor history and engagement clearly and concisely; Work with department research team to incorporate findings; Ensure accuracy of meeting details. Assist Donors Relations Coordinator with processing gift acknowledgments. With team coordinators, assist donor-facing colleagues with arrangements for meetings and donor visits: Coordinate calendars, schedule meetings and appointments; Make arrangements for on-site catering and facility usage; Coordinate travel and reservations. Provide general office support, including filing and photocopying, drafting records of conversation, data entry, completing Finance department paperwork, covering telephones. Coordinate proactive calendar management between Development and the offices of the President and CEO and Chief Operating Officer. Assist the Development Operations Coordinator (DOC) with gift entry and membership updates; ultimately handling the responsibilities one day per week and as needed due to time off schedules of the DOC. Traffic projects in order to meet benchmarks and deadlines. Assist with development donor events as necessary, including follow-up phone calls for RSVPs. Assist with and provide concierge services for donors and prospects. Coordinate Coke beverage order and volunteer coordination for Target Community Night. Communicate pleasantly and effectively with Board members, donors, prospects, VIPs, and staff and volunteers; understanding and anticipating their needs and requests and responding accordingly.

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MUSEUM EDUCATOR: BRAIN WAVES OUTREACH
Unscheduled Part-Time. TEMPORARY THROUGH SEPTEMBER 2014.

Minimum Qualifications:
- Background in performance, theater, education and/or science.
- Exceptionally good public speaking skills.
- Outgoing, responsible self-starter
- Must have own transportation (mileage will be reimbursed)
- Interest and ability to present science programs to family audiences
- Positive demeanor and ability to communicate well with co-workers and visitors.
- Enthusiasm for science and technology.
- Must be able to work weekends and some weekdays late April through August/September.
- Able to stand for long periods of time; extensive walking may be necessary.
- Occasional lifting/carrying objects for long periods of time.

Primary Duties and Responsibilities: Brain Waves Outreach Educators will act as "street teams" to promote The Franklin Institute, specifically the new Your Brain exhibit, to families and individuals at street fairs, festivals and events throughout the Philadelphia area. Primary duties will fall on weekends, but supplemental weekday hours and responsibilities will be offered at The Franklin Institute, facilitating guest activities in the Your Brain exhibit.

The nature of this position requires that the Brain Waves Outreach Educator be responsible for driving to and from various locations, be on time to large events and be self-motivated and directed to engage audiences at all times.

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DISCOVERY CAMP COUNSELOR
Temporary, Unscheduled Part-Time; June 2014-September 2014; Monday-Friday

Minimum Qualifications: Counselors must have at least a High School diploma and be furthering their education in a science, psychology, or education field. Previous experience working with children, presenting to large groups, working as a team, and a proven record of responsibility are a must. Previous experience in a camp setting or other informal education setting is preferred.

Primary Duties and Responsibilities: Counselors are in charge of the safety, well-being and education of a classroom of 10-25 children ranging in age from 3-13. Counselors must be able to present informal science activities to their classroom, supervise exhibit exploration and outside play at The Franklin Institute, supervise off-site field trips both walking, bused, and using public transportation and manage the facilities and supplies in their classroom.

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DISCOVERY CAMP EARLY CHILDHOOD COUNSELOR
Temporary, Unscheduled Part-Time; June 2014-September 2014; Monday-Friday

Minimum Qualifications: Early Childhood Counselors must have at least a High School diploma and be furthering their education in a science, psychology, or education field. Previous experience working with young children, presenting to large groups, working as a team, and a proven record of responsibility are a must. Previous experience in a camp setting or other informal education setting is preferred.

Primary Duties and Responsibilities: Discovery Camp Early Childhood Counselors are in charge of the safety, well-being and education of a classroom of 10-20 children ranging in age from 3-6. Counselors must be able to present informal science and literacy activities to their classroom, supervise exhibit exploration and outside play at The Franklin Institute, supervise off-site walking field trips and manage the facilities and supplies in their classroom.

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DISCOVERY CAMP SATELLITE CAMP COUNSELOR
Temporary, Unscheduled Part-Time; June 2014-September 2014; Monday-Friday

Minimum Qualifications: Counselors must have at least a High School diploma and be furthering their education in a science, psychology, or education field. Previous experience working with children in an outdoor setting, presenting environmental or outdoor science to large groups, and a proven record of responsibility are a must. Must also be able to drive and have transportation to these locations. Previous experience in a camp setting or other informal education setting is preferred.

Primary Duties and Responsibilities: Discovery Camp Satellite Camp Counselor will be in charge of the safety, well-being and education of a class of 10-25 children ranging in age from 8-13 at two satellite camp locations, Valley Forge National Park and Katz JCC in Cherry Hill, NJ. Counselor must be able to present informal science activities to their class, particularly in the area of outdoor science, supervise outside play and field trips and manage the facilities and supplies at their site. Counselor will be develop curriculum, plan lessons, and manage necessary supplies for both sites.

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DISCOVERY CAMP SUPPLY FACILITATOR
Temporary, Unscheduled Part-Time; May 2014-September 2014; Monday-Friday

Minimum Qualifications: Camp Supply Facilitators must have at least a High School diploma. Previous experience working with children, presenting hands-on, informal science, and a proven record of responsibility are a must. They must have great attention to detail and an ability to create organization out of chaos. Previous experience in a camp setting or other informal education setting is preferred.

Primary Duties and Responsibilities: The Discovery Camp Supply Facilitators will manage the organization, inventory, and clean-up of all Discovery Camp supplies and equipment. They will also be responsible for the accurate and complete separation and distribution of supplies to each classroom.

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CONTACT CENTER MANAGER
Full-Time, 37.5 hours per week. Some evening and weekend hours required.

Minimum Qualifications:
- College degree preferred. A minimum of three years call center management experience or a proven customer service manager, ideally in an attractions setting.
- Excellent interpersonal, managerial, communication and organizational skills required.
- Must be willing to work irregular hours; occasionally working weekends and holidays, as well as some evenings.
- Excellent coaching and training ability and a proven commitment to managing and providing excellent customer service.


Primary Duties and Responsibilities: The Contact Center Manager is responsible for the daily operations of the Franklin Institute's in-house Call Center which receives nearly 100,000 calls and processes over 250,000 tickets annually.

This position is responsible for guaranteeing both inbound and outgoing calls to The Franklin Institute are handled in a professional and efficient manner through hiring, training, managing, supervising and coordinating the activities of all staff members. The Manager will work very closely with staff to resolve customer complaints and billing issues, as well as handling all mailings, including confirmations and ticket orders, ensuring they are filled in a timely fashion. This Manager will complete Box Office Deposits as well as submit closing reports. They will work with the Finance Department to make sure all invoices are received and paid.

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CALL CENTER SALES REPRESENTATIVE
Unscheduled part-time, 15-20 hours per week, Monday-Sunday between 8:30AM-6:00PM.

Minimum Qualifications: Ability to work evening, weekend and holiday hours; High School Diploma required. 2 + years customer service experience. Computer proficiency and willingness to learn new systems. Outstanding verbal and listening Skills. Ability to effectively and efficiently multi-task, set and shift priorities and adapt to changes in situations.

Primary Duties and Responsibilities: The Call Center Sales Representative is responsible for processing all calls to and from The Franklin Institute with a primary focus on individuals and general information calls; Answer and process individual and general information calls, including emails and faxes, in a clear and concise manner; Ensure all reservations are received, processed and paid according to appropriate departmental policies; Have proficient knowledge about all museum programs. Be responsible for seeking out a manager for additional information as needed; Become skilled in suggestive selling of theater programs, memberships and other up-sell experiences; Become proficient in VISTA Ticketing System; Process and mail tickets orders for individuals and groups; Solve problems systematically, using sound business judgment, and following through on commitments; Outstanding attendance record is critical, punctual adherence to scheduled work start times; Consistently meet established departmental productivity, schedule adherence, and quality standards; Provide premier level of customer service to all guests.

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GREETER I (TEMPORARY)
Unscheduled part time, 19 hours per week, including weekends and holidays. Temporary through September 2014.

Excellent interpersonal skills; outgoing and friendly demeanor; one to two years of customer service experience.

Primary Duties and Responsibilities: Provide information concerning directions, show times, and activities in or around the museum; greet school buses and group orientations; check visitors for proper admission; challenge inappropriate behavior; assist with lost children.

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SALES AND SERVICE REPRESENTATIVE I (TEMPORARY)
Unscheduled Part-Time - 5-19 hours per week. Schedule will vary, but mostly weekends, some evening, holidays a must. Temporary through September 2014.

Minimum Qualifications: High school education; Computer proficiency and willingness to learn new systems. History of customer service experience in an attraction venue preferred. Excellent cash handling skills/experience a must.

Primary Duties and Responsibilities: Provide excellent customer service, process guests through ticketing, membership, will-call, and coat check. Clean workstations and ticketing booth. Stock the ticketing desk. Become knowledgeable about theater shows, special events, and exhibits.

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