Advance your career by working at The Franklin Institute!
Cover letters and resumes for part- and full-time jobs can be submitted to our Human Resources Department in a variety of ways:
If you are interested in a position but don't have a resume, you may fill out an Employment Inquiry Form.
You will be asked which job you are interested in. Please select a job from those listed below or your form will be discarded.
Provide your email address and the Employment Inquiry Form will be emailed to you immediately. Simply reply to the email and answer the questions. Your address will never be shared with anyone outside The Franklin Institute; we value your privacy.
MAJOR GIFTS COORDINATOR
Full time, Monday- Friday, 8:45-5:15; occasional weekends and evenings
Minimum Qualifications: College degree required with two or more years of development or related experience. Excellent writing skills, strong verbal communication skills and ability to communicate clearly with staff, donors, and organization leaders a must. Additional experience in customer service setting preferred. This position will provide an exceptional learning opportunity for someone interested in pursuing a career in development. Must have a sincere interest in stewarding donor relationships and investments, and a desire to work in a donor-centered development culture that produces materials and constituent experiences of the highest quality. A competency in Microsoft Office software is ideal; and knowledge of Raiser's Edge preferred. Must be extremely detail-oriented and able to multi-task and prioritize requests from multiple people in a timely manner; a strategic thinker, strong writer, excellent proof-reader and highly attentive to detail. The position requires a proactive team player who wants to enjoy work and colleagues. Must be a self-starter and have impeccable organizational skills. Some evening and weekend hours are required. Knowledge of museum protocol is helpful, but not required. Excellent computer and phone skills are crucial.
Primary Duties and Responsibilities: Assist with the execution of day-to-day operations of Development Department while coordinating all major gift activities and supporting the efforts of front-line fundraisers. Provide high-quality administrative, content-development and writing support on both internal and donor-facing projects across the department. Provide high quality support to donor-facing colleagues including Vice President of External Affairs, department Directors, and members of the Individual and Institutional giving teams. Develop written materials to support major gift fundraising activities including gift reports, case statement development, grant submissions, and meeting briefing materials. Contribute to the creation and implementation of prospect development, solicitation, and donor stewardship strategy. Assist with Moves Management meetings and other recurring meetings as required. Traffic department projects in order to meet benchmarks and deadlines. Assist with development donor events as necessary, including follow-up phone calls for RSVPs, staffing, etc. Assist with and provide concierge services for donors and prospects. Oversee major gift activity and organization including pipeline development, prospect tracking, and maintenance of timelines, and proactively manage all major gift processes. Provide general office support as need to support the Individual and Institutional Giving teams, including filing and photocopying, typing and transcription, drafting records of conversation, data entry, and completing Finance department paperwork.
SENIOR SQL DEVELOPER
Full-Time, Monday-Friday, 37.5 hours per week with an on-call/on-site support rotation during museum hours.
Minimum Qualifications: BS in Engineering, Computer Science, MIS, or related field. The ideal candidate will have at least 5-7 years of business intelligence development and database administration experience, including 3 or more years of experience working directly with users for business analysis. The candidate must have expertise in MS SQL as well as one or more business intelligence platforms and a solid understanding of the software development lifecycle. Technology experience must be current. Strong documentation, presentation and customer service skills required.
Primary Duties and Responsibilities: The Senior SQL Developer is responsible for the design, implementation, and ongoing maintenance of databases and business intelligence systems for The Franklin Institute. This individual coordinates and implements numerous large and small scale technical projects and assists with IT strategic planning.
Duties will be primarily business intelligence development, in combination with some database administration, application support, technical assessments and recommendations, project planning, documentation, training and mentoring of junior staff, and general troubleshooting and problem resolution as needed. This position may require occasional physical labor (lifting computers and related items). This position will work a normal work week with an on-call / on-site support rotation during museum hours.
CALL CENTER SALES REPRESENTATIVE
Unscheduled part-time, 15-20 hours per week, Monday-Sunday between 8:30AM-6:00PM.
Minimum Qualifications: Ability to work evening, weekend and holiday hours; High School Diploma required. 2+ years customer service experience. Computer proficiency and willingness to learn new systems. Outstanding verbal and listening skills. Ability to effectively and efficiently multi-task, set and shift priorities and adapt to changes in situations.
Primary Duties and Responsibilities: The Call Center Sales Representative is responsible for processing all calls to and from The Franklin Institute with a primary focus on individuals and general information calls; Answer and process individual and general information calls, including emails and faxes, in a clear and concise manner; Ensure all reservations are received, processed and paid according to appropriate departmental policies; Have proficient knowledge about all museum programs. Be responsible for seeking out a manager for additional information as needed; Become skilled in suggestive selling of theater programs, memberships and other up-sell experiences; Become proficient in VISTA Ticketing System; Process and mail tickets orders for individuals and groups; Solve problems systematically, using sound business judgment, and following through on commitments; Outstanding attendance record is critical, punctual adherence to scheduled work start times; Consistently meet established departmental productivity, schedule adherence, and quality standards; Provide premier level of customer service to all guests.
DIGITAL MEDIA DEVELOPER
Full-Time, Monday-Friday, 8:45AM-5:15PM, 37.5 hours per week.
Minimum Qualifications: Bachelor's Degree with 1-4 years experience developing media. Ability to quickly learn new programming languages and techniques. Student and/or professional experience in interactive software development with a focus on incorporating audio, video, and digital electronics. Use of creative technologies including Processing, OpenFrameWorks, Arduino, Kinect, C/CC++.
Primary Duties and Responsibilities: The Digital Media Developer will utilize their creative programming skills that integrate audio, video, motion, with user interface design to create unique visitor experiences that translate into the physical space. He/she will conceive, program and design interactive media experiences for science museum exhibits and special projects. He/she will work closely with a team of scientists and the design team to brainstorm, storyboard, program and/or customize software to prototype interactive experiences for testing and evaluation. The digital media developer will use all mediums of interactive digital media, including software, hardware, and web-based platforms, and is expected to understand and adopt new technologies as they become available. He/she will work closely with technical and exhibit designers to integrate technology into physical spaces. He/she will serve as a member of the core team for the development and design of capital campaign exhibit projects and creative services projects as assigned.
ESSENTIAL JOB FUNCTIONS:
- Participate in brainstorming sessions, developing storyboards and sketches to clearly communicate ideas.
- Program and customize software to build interactive media experiences.
- Work with outside media producers to ensure final production meets design standards.
- Collaborate with content developers to communicate science content.
- Collaborate with graphic designers to integrate graphic interface within digital media experiences.
- Maintain an organized and professional workshop, keeping inventory of all computers and hardware.
- Research technologies and equipment necessary to implement final designs within exhibits.
- Provide prototype documentation (including source code, screen shots, digital assets, photos, and video) for both internal use and delivery to external media producers.
GREETER I (TEMPORARY)
Unscheduled part time, 19 hours per week, including weekends and holidays. Temporary through October 2013 for SPY: The Secret World of Espionage.
Excellent interpersonal skills; outgoing and friendly demeanor; one to two years of customer service experience.
Primary Duties and Responsibilities: Provide information concerning directions, show times, and activities in or around the museum; greet school buses and group orientations; check visitors for proper admission; challenge inappropriate behavior; assist with lost children.
SALES AND SERVICE REPRESENTATIVE I (TEMPORARY)
Unscheduled Part-Time - 5-19 hours per week. Schedule will vary, but mostly weekends, some evening, holidays a must. Temporary through October 2013 for SPY: The Secret World of Espionage.
Minimum Qualifications: High school education; Computer proficiency and willingness to learn new systems. History of customer service experience in an attraction venue preferred. Excellent cash handling skills/experience a must.
Primary Duties and Responsibilities: Provide excellent customer service, process guests through ticketing, membership, will-call, and coat check. Clean workstations and ticketing booth. Stock the ticketing desk. Become knowledgeable about theater shows, special events, and exhibits.