Advance your career by working at The Franklin Institute!
Cover letters and resumes for part- and full-time jobs can be submitted to our Human Resources Department in a variety of ways:
If you are interested in a position but don't have a resume, you may fill out an Employment Inquiry Form.
You will be asked which job you are interested in. Please select a job from those listed below or your form will be discarded.
Provide your email address and the Employment Inquiry Form will be emailed to you immediately. Simply reply to the email and answer the questions. Your address will never be shared with anyone outside The Franklin Institute; we value your privacy.
CALL CENTER SALES REPRESENTATIVE
Unscheduled part-time, 15-20 hours per week, Monday-Sunday between 8:30AM-6:00PM.
Minimum Qualifications: Ability to work evening, weekend and holiday hours; High School Diploma required. 2+ years customer service experience. Computer proficiency and willingness to learn new systems. Outstanding verbal and listening skills. Ability to effectively and efficiently multi-task, set and shift priorities and adapt to changes in situations.
Primary Duties and Responsibilities: The Call Center Sales Representative is responsible for processing all calls to and from The Franklin Institute with a primary focus on individuals and general information calls; Answer and process individual and general information calls, including emails and faxes, in a clear and concise manner; Ensure all reservations are received, processed and paid according to appropriate departmental policies; Have proficient knowledge about all museum programs. Be responsible for seeking out a manager for additional information as needed; Become skilled in suggestive selling of theater programs, memberships and other up-sell experiences; Become proficient in VISTA Ticketing System; Process and mail tickets orders for individuals and groups; Solve problems systematically, using sound business judgment, and following through on commitments; Outstanding attendance record is critical, punctual adherence to scheduled work start times; Consistently meet established departmental productivity, schedule adherence, and quality standards; Provide premier level of customer service to all guests.
DIGITAL MEDIA DEVELOPER
Full-Time, Monday-Friday, 8:45AM-5:15PM, 37.5 hours per week.
Minimum Qualifications: Bachelor's Degree with 1-4 years experience developing media. Ability to quickly learn new programming languages and techniques. Student and/or professional experience in interactive software development with a focus on incorporating audio, video, and digital electronics. Use of creative technologies including Processing, OpenFrameWorks, Arduino, Kinect, C/CC++.
Primary Duties and Responsibilities: The Digital Media Developer will utilize their creative programming skills that integrate audio, video, motion, with user interface design to create unique visitor experiences that translate into the physical space. He/she will conceive, program and design interactive media experiences for science museum exhibits and special projects. He/she will work closely with a team of scientists and the design team to brainstorm, storyboard, program and/or customize software to prototype interactive experiences for testing and evaluation. The digital media developer will use all mediums of interactive digital media, including software, hardware, and web-based platforms, and is expected to understand and adopt new technologies as they become available. He/she will work closely with technical and exhibit designers to integrate technology into physical spaces. He/she will serve as a member of the core team for the development and design of capital campaign exhibit projects and creative services projects as assigned.
ESSENTIAL JOB FUNCTIONS:
- Participate in brainstorming sessions, developing storyboards and sketches to clearly communicate ideas.
- Program and customize software to build interactive media experiences.
- Work with outside media producers to ensure final production meets design standards.
- Collaborate with content developers to communicate science content.
- Collaborate with graphic designers to integrate graphic interface within digital media experiences.
- Maintain an organized and professional workshop, keeping inventory of all computers and hardware.
- Research technologies and equipment necessary to implement final designs within exhibits.
- Provide prototype documentation (including source code, screen shots, digital assets, photos, and video) for both internal use and delivery to external media producers.
GREETER I (TEMPORARY)
Unscheduled part time, 19 hours per week, including weekends and holidays. Temporary through October 2013 for SPY: The Secret World of Espionage.
Excellent interpersonal skills; outgoing and friendly demeanor; one to two years of customer service experience.
Primary Duties and Responsibilities: Provide information concerning directions, show times, and activities in or around the museum; greet school buses and group orientations; check visitors for proper admission; challenge inappropriate behavior; assist with lost children.
SALES AND SERVICE REPRESENTATIVE I (TEMPORARY)
Unscheduled Part-Time - 5-19 hours per week. Schedule will vary, but mostly weekends, some evening, holidays a must. Temporary through October 2013 for SPY: The Secret World of Espionage.
Minimum Qualifications: High school education; Computer proficiency and willingness to learn new systems. History of customer service experience in an attraction venue preferred. Excellent cash handling skills/experience a must.
Primary Duties and Responsibilities: Provide excellent customer service, process guests through ticketing, membership, will-call, and coat check. Clean workstations and ticketing booth. Stock the ticketing desk. Become knowledgeable about theater shows, special events, and exhibits.
SENIOR SCIENCE OFFICER
The Franklin Institute is seeking a Senior Science Officer to serve as the administrative lead/member of a team of scientists, science content experts and museum specialists providing expertise and support for all Institute content needs. This position will be responsible for managing the staff resources responsible for creating, developing and implementing the scientific content of exhibits and programs. In addition to management responsibilities this position also serves as a Senior Scientist, acting as a content resource supporting exhibit and program development and delivery. The position is expected to identify and pursue new projects that serve the needs of The Franklin Institute and advance its Strategic Plan.
Qualified individuals must have significant experience in informal science education with minimum of 8 years experience in managing programs or exhibition staff. An advanced degree in a science or engineering field is required, with a Ph.D. desirable. The individual must have a proven ability to communicate science, both verbally and in writing, to a wide audience and be familiar with appropriate educational theory. Demonstrated experience in handling media questions, requests for information and on-air presentation is a plus. In addition, the candidate must have strong project and staff management abilities. Computer literacy is expected. Send resume with salary requirements to: The Franklin Institute, Dept. R, 222 N. 20th St., Philadelphia, PA 19103; E-mail: email@example.com. EOE